*FREE SHIPPING for order over $50 in Victoria, over $200 in other states*
What are your delivery time frames?
We are currently experiencing delays in delivery of orders due to unprecedented demand within our carrier networks. Your order will be packed and shipped within our normal time frames (1 to 2 business days) but there are varying delays in shipping timeframes. Please allow anywhere from 2 to 5 extra days.
Please allow 1 to 2 business days for your order to be dispatched.
Once your order has been dispatched from our warehouse, please allow the following delivery times based on your location.
Metro delivery: 2 – 5 business days
Regional delivery: 5 – 7 business days
Remote delivery: 7 – 14 business days
Orders are shipped using Express Couriers with tracking number. Once we dispatch your order you will receive an email with order tracking details. We can deliver to residential addresses and business addresses. We currently can’t deliver to Australia Post-owned properties (this includes post offices, PO boxes, locked bags, parcel lockers or parcel collect locations) because Australia Post restricts delivery to these locations.
If no one is available at the address to sign for the parcel(s), then a postal card will be left and the parcel(s) can be collected from the specified location at a later time. Should you wish to the courier to leave the item without signature, please select the option at Checkout. For orders that have requested delivery without signature, please note Hello Kitchen will not accept liability for any order that is subsequently lost, stolen or damaged.
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at your account. We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
We ship Australia-wide. We offer FREE SHIPPING for order over $50 in Victoria. For other states, you can also enjoy FREE SHIPPING when spending over $200 in an order. If your order cannot meet the criteria, there will be a flat rate shipping charge as follows.
VIC, NSW, SA, TAS : Flat rate $8
QLD, ACT, WA : Flat rate $16
NT : Flat rate $20
Delivery for Bulky Item – Sauna Room
- FREE PICK UP in Melbourne – Blackburn VIC 3130
- Melbourne Metro Area within 40km from Blackburn VIC: FREE DELIVERY and INSTALLATION SERVICE
- Other areas/states : Depends on the destination, please ask for quote
We will dispatch your order(s) within 24 hours and we offer free transit insurance for your peace of mind. Your order will be delivered to your door by one of our specially selected door-to-door courier services to ensure that you receive your goods quickly and safely every time!
We will try our best to provide you with accurate lowest shipping costs for all locations, but for regional areas, prices may vary depending on your location. Please accept your order may be shipped by separate parcel because of the specified allocation from courier. For every Kylin Sauna order, we arrange all deliveries on standard road transport services with one person on board the delivery vehicle. If you have ordered any large or heavy items please have enough able-bodied people at home to help the driver with unloading. The suggested lifting weight per person is 25kg to avoid injury, you may need to 2 adults to help the driver with unloading.
Carton weights can be seen on the products listed specifications. The driver is responsible for delivering the goods to your doorstep at ground level. Please note that any additional freight carrier’s fees such as re-delivery due to unattended delivery are the responsibility of the customer.